HERO Athletic Cheer & Dance Policies

Auto-Enrollment: Once your athlete is enrolled in classes, their enrollment will roll from session to session in each class until we receive a cancellation notice from you in writing.

Class Schedules: Class schedules are changed approximately once per quarter (Spring, Summer, Fall and Winter). At the time of a quarterly schedule change, all students will automatically be unenrolled as the previous class times will be terminated. This means all families must contact our Front Desk or use the Parent Portal to register for new classes. Occasionally, classes may be added, removed, or changed before a new quarterly schedule is released. In the event of schedule change, we will notify all families with an active account via email.

Tuition: Tuition for each session is $199* per 1-hour class, with a 10% discount on subsequent classes and/or students. Tuition for 45-minute classes is $75* per class. Tuition is posted to each account the week before your session, and is due by the first Friday of the session.You can make tuition payments through the Parent Portal, or at the Front Desk. All families are required to have a card on file in their family account for billing purposes.

AutoPay: If you would like to enroll in AutoPay you must notify us in writing. Once enrolled in AutoPay it is the responsibility of the family to keep a card on file, and ensure it remains up-to-date. If your card is declined for any reason, this will result in a $25 late fee.

Late Fees: If tuition is not paid by the due date, a $25 late fee will be assessed to your family account, and we will attempt to charge the Card on File. Accounts more than 30 days past due will be subject to exclusion from registration for special events and/or classes at the discretion of Hero Athletics.

Annual Registration Fee: When joining Hero, a $50 annual registration fee will be assessed for each athlete. Families with more than 2 athletes will pay a flat rate of $100 that will cover registration for all students.

Cancellation: Membership cancellations must be made in writing. At Hero, your membership is ongoing! This means that once enrolled, your athlete will be registered for class until the class is terminated, or we receive a drop notification from you. Cancellation notices must include your name, your athlete’s full name, and the last date your child will attend. Notifications submitted via email can be sent to info@hero-athletics.com. You can also send notification to us through your Parent Portal account. Failure to cancel will result in charges being made to your account till cancellation notification is received. 

Late arrivals: There is a 10 minute “grace period” for classes 45 minutes in length, and a 15 minute grace period for classes 60 minutes in length. Students who arrive after the grace period will not be allowed to participate in the class. Arriving late in excess of the grace period will result in an absence that is eligible for a make-up on a case-by-case basis. If you know you will be more than 15 minutes late, please call us and leave a voicemail to schedule a make-up before the start of your regularly scheduled class. Failure to do so may compromise eligibility to schedule a make up class.

Absences: We understand that illnesses happen as well as prior commitments such as family travel. Please be sure to submit an absence form via your parent portal. 

Make-up Classes: Make-up classes are available to students with eligible absences. In order for your absence to be eligible for make-up, you must contact the front desk a minimum of 2 hours prior to the start of class. Each student is allowed one make-up per session. All eligible make-ups must be completed by the end of the session immediately following that in which the absence occurred. Classes must be made up in the SAME TYPE of class, unless your class is only available once per week. (eg. Cheer 101 is only offered Mondays at 6:00pm, so you opt to take a tumbling class as your make-up - OR - Beginning Level 1 is offered on multiple days, so you opt to take the class on one of the days you are not already scheduled.)

Refunds: All sales are final. Refunds will only be issued on a case by case basis at the discretion of Hero Athletics Cheer & Dance.